There was no other customer before me when I arrived. When I got to the counter, he greeted me from a distance and stopped what he was doing to come and speak to me. He asked me what I wanted, if that was my first time there [which it was], and to fill out the form on the clipboard. I waited in the clean and organized room with a table, magazines, and candles inside. There was also a can soda vending machine. After ten minutes, he told me that my vehicle had passed with a pretty good margin. I wonder if it's because I had filled the tank with fuel system cleaner the day before. I had a coupon that discounted $20, leaving me with a balance of $58. This is $8 more than I paid for a smog test for another car, but the service here was much faster and never need an appointment. The visit was flawless.